Effective Date: September 1, 2026
Website:wbgloballogistics.com
Company: Westbridges Global Logistics
Contact Email:info@wbgloballogistics.com
At Westbridges Global Logistics, we specialize in international freight forwarding, cargo transportation, supply chain management, and customs clearance. Because our services involve third-party carriers, customs procedures, and specialized freight bookings, our Return and Cancellation Policy differs from standard retail e-commerce policies.
Please read this policy carefully to understand your rights and options regarding service cancellations, booking modifications, and freight returns.
1. Shipment Cancellations & Booking Modifications
A. Cancellations Prior to Dispatch / Cargo Pickup
- Full or Partial Refund: If you submit a cancellation request in writing before cargo has been dispatched or picked up by our carrier team, you may be eligible for a refund of prepaid freight charges, minus any administrative or processing fees already incurred.
- Timing: Cancellation requests must be sent immediately to info@wbgloballogistics.com with your booking reference number.
B. Cancellations After Dispatch / Cargo In-Transit
- Once cargo has been picked up, loaded onto a vessel/aircraft/vehicle, or cleared through export customs, the shipment cannot be canceled or recalled mid-transit without additional fees.
- Any requests to halt, reroute, or return cargo while in transit will incur carrier diversion fees, re-consignment fees, storage costs, and return freight charges, which are the sole responsibility of the customer.
2. Return of Cargo & Rejected Shipments
A. Refusal by Consignee (Recipient)
If the designated recipient (consignee) refuses to accept the delivery of cargo at the destination:
- The shipper (sender) remains responsible for all original shipping fees, import duties, customs charges, storage/demurrage fees, and return freight costs.
- Cargo will only be returned to the origin address upon explicit written instruction from the shipper and after all outstanding logistics and return transportation fees are paid in full.
B. Failed Delivery Due to Incorrect Address / Documentation
- If cargo cannot be delivered due to inaccurate address details, missing documentation, or failure to clear destination customs by the importer/consignee, Westbridges Global Logistics will notify the customer.
- If the issue is not resolved within the period allowed by local port/customs authorities, cargo may be returned to the origin at the customer’s expense or subject to abandonment/auction by port authorities as mandated by law.
3. Refunds & Billing Disputes
- Service Fees & Non-Refundable Charges: Fees paid for completed services—including customs clearance brokerage, administrative processing, port handling, and completed transit legs—are non-refundable.
- Claims for Overcharges: If you believe you were incorrectly billed or overcharged for a shipment, you must notify us in writing at info@wbgloballogistics.com within 14 calendar days of receiving the invoice. Verified overcharges will be credited to your account or refunded to your original payment method within 7–10 business days.
4. Cargo Loss & Damage Claims
Returns or refunds for lost or physically damaged cargo are handled under our Conditions of Carriage and applicable international treaties (such as the Hague-Visby Rules, Montreal Convention, or Carmack Amendment), rather than standard return policies.
- Inspection at Delivery: All incoming or delivered freight must be inspected immediately. Any visible damage or missing pieces must be noted directly on the Proof of Delivery (POD) / Waybill receipt before signing.
- Filing a Claim: Formal claims for cargo damage or loss must be submitted in writing to info@wbgloballogistics.com within 7 calendar days of delivery (or scheduled delivery date in case of loss).
- Documentation Required: Claims must include photos of damaged goods/packaging, copy of the bill of lading, original commercial invoice, and an itemized description of the claim value.
5. Contact Us for Assistance
If you need to cancel a shipment, request cargo return routing, or inquire about a refund status, please contact our logistics support team immediately:
- Company: Westbridges Global Logistics
- Website:wbgloballogistics.com
- Email:info@wbgloballogistics.com
